Frequently Asked Questions
Everything you need to know about your premium audio experience at Skylabs.
What is the standard shipping time for domestic orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do your headphones and speakers come with a warranty?
Yes, all electronic products sold by Skylabs Audio Store include a minimum 12-month manufacturer warranty covering technical defects and hardware failures.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened but in like-new condition with all original packaging, you are eligible for a full refund minus a small restocking fee.
Are the wireless audio products compatible with both iOS and Android?
Absolutely. All our Bluetooth-enabled devices use universal protocols compatible with iOS, Android, macOS, and Windows platforms.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.